HF PanelDocsv1.0.0

Uptime overview

See every uptime monitor of your customers in one list, with the ones that are down first.

The uptime overview lists every uptime monitor of the accounts you look after: administrators see all customers, resellers their own customers. Monitors that are down come first. Customers add and change their own monitors on their Uptime monitor page, so this list is read-only.

Where: Server Admin › Server › Uptime overview (Reseller Panel › Accounts › Uptime overview)

Read the overview

The figures at the top count the Monitors, those Down now and those Paused.

Column What it shows
Status Up, Down (with how long), Checking or Paused
Account the customer's account — click it to find the account
Monitor the monitor's name, what it checks and how often; for one that is down, the reason
Last 24 hours, 30 days the share of checks that passed
Response time the last check's response time
Last check how long ago it was checked

Type in the search box to find monitors by account, name or address, and click Down now to show only the monitors that are down.

On the overview page

When customer monitors are down, the Overview shows a red notice with how many, the first ten and a link to this list. You also get a panel notification when a customer's site goes down.

Plan limits

Each hosting package sets how many monitors an account may have (Uptime monitors (0 = unlimited)) and the Shortest check interval (1, 5 or 15 minutes). See Packages.

How the checks run

The checks run inside the panel's service, every 10 seconds for the monitors that are due, a few at a time, with a little random spread so they don't all start together. The schedule is kept in the database, so after a restart or an update the checks simply carry on. When the panel's service is not running, the 5-minute background job runs the due checks instead.

Checks only reach public addresses. A customer's own websites hosted on this server are also allowed when their name resolves to an address of this server (on ports 80 and 443 only), so servers behind NAT can watch their own sites.