HF PanelSatisfaction ratings
See how your customers rated closed tickets and ended chats, per staff member and per month.
Your customers rate closed tickets and ended chats from 1 to 5 stars. This screen shows their ratings only: the average, the response rate, the average per staff member and per month, and the lowest ratings with their comments.
Where: Reseller Panel › Support › Satisfaction ratings
How ratings work is described on Satisfaction ratings (Server Admin).