HF PanelEmail to ticket
Give your customers your own support address; emails to it become their support tickets.
When the server's administrator has switched Email to ticket on, emails to a support address become support tickets. With your brand on, you can have your own support address: emails to it become tickets for your customers, and the ticket emails your customers get carry it as their reply address.
Where: Reseller Panel › Support › Email to ticket
Set your support address
- Switch your brand on under My brand.
- Enter Your support address, for example
support@yourdomain.com. - Click Save.
The address's domain must receive email on this server. Leave the field empty to let your customers use the server's support address.
An email from an address none of your customers has waits for you under Waiting for verification on the Support tickets screen: open it as a ticket of one of your accounts, or put it aside.
Emails received and ratings
The table lists the emails sent to your address and what happened to each. Your customers' ratings of closed tickets and ended chats are on Satisfaction ratings.
Related
- Email to ticket (Server Admin)